Friends Prize Not Received

Playing Match Masters with your friends is a great way to have fun and earn rewards!

How to Make Sure You Get Your Rewards

To qualify for rewards, your invited friend needs to install and open the game through your invite link. Additionally, they also need to meet the following conditions:

• They’ve created a brand-new account on a device that never had the game installed before OR
• They’ve been inactive for more than 30 days.

If everything checks out, you should see your reward pop up!

Troubleshooting: Didn’t Get Your Prize?

If you didn’t receive your reward, please ask your friend to access the game through your invite link one more time.

If the player you invited opened the game through your invite link, but you haven't received a prize, don’t worry, we’re here to help! Please contact us, and send us your friend’s Player ID: How to find your User/Player ID.

Facebook friends who appear on your friend list but weren’t invited by you don’t qualify for the regular rewards. However, you’ll still receive 50 coins when they join the game!

There’s a limit of 30 invite rewards per account, so keep track if you’re a social butterfly! 

Adding and Removing Friends

If you are unable to add new friends to the game, you may have exceeded the maximum number of friends you can have in the game. You can have up to 100 friends, so if you wish to add more friends, you will have to make sure there's space available first.

Friends that are connected through Facebook are automatically synced to the game, so if you remove them from your Facebook friends, they will be automatically removed as your friends in the game as well.

If you aren’t connected through Facebook, you can still remove them from your game by tapping the 'Remove" button on the friend in question.

If you are still experiencing issues with removing a friend, please contact our Support Team for further assistance.