The Team Boxes are a team effort that must meet the minimum requirements.
Please check with your teammates first to see if they have received their team boxes. If they have and you didn't, respectively check the following conditions to see if any of them apply to you:
- Your team did not earn enough stars to get the team box. Hopefully next week, your team will be more active and you will earn enough stars to win the team box.
- Once a new week has begun & with it a new challenge for the team box, any new players joining within that time frame will not be able to receive the weekly box. So if this is the first week you joined your team, you are still not eligible to win a team box.
If none of these conditions apply to you, please contact our Support Team.
Please note: Team boxes are awarded once a week after the weekend's challenge is finished. To find out more about the weekend's challenge, please check our dedicated article.