We want to make sure you get your purchases as soon as possible!
On some occasions, the payment process might take a few minutes to complete so please try to wait a couple of moments before trying the steps below.
If you still haven’t received your purchased items;
- Try to restart the game and check if you have received your items.
- If that doesn’t work, press the ‘Restore Purchases’ button through your Game Settings.
- If you still haven't received your purchase after trying the steps above, please send our Support Team your receipt number of the order that hasn’t come through.
You can find your receipt number by following the steps provided by Google here:
Or by Apple here: